Question 1

How are you priced compared to an offshore agency?

Accepted Answer

Our day rate is higher than an offshore shop. Total project cost often comes out comparable, because the in-house Seattle team needs fewer revisions, fewer escalations, and fewer rebuilds. Offshore is the right call when scope is rigid and quality is negotiable. We are the right call when the site has to do real work for years.

Question 2

What is your average project size and timeline?

Accepted Answer

Most engagements land between $40k and $250k. Marketing site rebuilds typically run 8 to 14 weeks. Multi-faculty CMS platforms run 16 to 28 weeks. Pure rebrands with a small site can ship in 6 weeks. You get a fixed week-by-week plan and a fixed price after the first scoping call.

Question 3

Do you offer fixed-bid or time-and-materials?

Accepted Answer

Both, and we have a strong opinion. Fixed-bid for defined scope (a website, a rebrand, a migration) is what most clients want, and what we recommend. Time-and-materials only makes sense for ongoing retainers, ambiguous discovery, or experimentation work where the unknowns outweigh the knowns. We will tell you which fits before you pick.

Question 4

What happens if we are not happy with the design direction in week three?

Accepted Answer

We re-route. Every project includes a design checkpoint at the end of the discovery phase, before any code gets written. If the direction is wrong, we explore a second route on us. We do not bill rework that comes from us misreading the brief. We do bill rework that comes from a strategy change on your side, and we tell you in writing before any clock starts.

Question 5

How do you handle change orders and scope creep?

Accepted Answer

Small changes inside the original spirit of the project (copy edits, minor layout tweaks, an extra component) are absorbed. Material additions (new templates, new integrations, new pages outside the IA we agreed on) get a written change order with a new fixed price before work starts. No surprise invoices.

Question 6

Can we keep our existing host, domain, and brand guidelines?

Accepted Answer

Yes. We are platform-aware, not platform-jealous. If your hosting and brand work, we keep them. If hosting is the reason your site is slow, or your brand guidelines are out of date, we will say so and give you the option. Your call, made on facts.

Question 7

Do you sign NDAs and master service agreements?

Accepted Answer

Yes. NDAs the same week. We have signed MSAs with universities, public companies, government bodies, and aerospace primes. Our legal team can turn standard procurement language inside two weeks. If your procurement process is more involved (security questionnaires, SOC, vendor onboarding), we have done it before.

Question 8

What is your IP ownership policy on the final deliverable?

Accepted Answer

You own everything we make for you on launch and final payment. Code, design files, content, brand assets. We retain rights to our own internal frameworks and to publish anonymized case studies (with your permission). No license, no per-seat fees, no surprises later.

Question 9

How do you handle support and bug fixes after launch?

Accepted Answer

Every launch ships with 30 days of free post-launch fixes for anything we shipped. After that, most clients move onto a monthly maintenance retainer (security patches, CMS updates, performance, content support). It is the default, not a sales pitch six months later when something breaks.

Question 10

Will the team that pitches us be the team that ships?

Accepted Answer

Yes. The strategist, designer, and lead engineer in your sales call are the same people in your kickoff. We do not run a bait-and-switch where senior staff sells the work and junior staff ships it. If a teammate has to roll off (parental leave, vacation), we tell you in advance and walk in their replacement.

The agency you stop replacing.

Afull-servicepartner,measured in outcomes.

Built to drive pipeline.

Receipts, not promises.

Sixengagementsthattellthewhole story.

Thequestionsthatcomeuponevery shortlist call.

Threereasonstocallsomeone else.

We are not the cheapest.

We will not take projects we cannot ship well.

We are not a body shop.

Worth a 30-minute call?